Appointments and Fees
Professional Fees
Payment is due at the time of your session unless prior arrangements have been made. Acceptable payment methods are credit/debit card, or via invoice by prior arrangement (eg. NDIS participants)
In addition to scheduled appointments, Grow Kids Collective may provide other professional services such as report writing, telephone conversations, attendance at meetings or consultations or other non face-to-face activities. These activities will be invoiced at your normal rate, pro-rated for actual time spent.
Cancellation Policy
If a participant needs to cancel a session, a minimum of 48 hours’ notice is required. Sessions cancelled within the 48-hour period may be charged a 100% cancellation fee, to be paid before the next scheduled appointment. If more than 2 consecutive sessions are missed the session time slot may be passed on to another participant.
Missed / Late Cancelled Appointments
Providing at least 48 hours notice to cancel an appointment helps us to keep your session costs down, maximises our availability to clients and minimises lost clinical time. Appointments missed or rescheduled without 48 hours notice will incur the full fee which you must pay prior to your next scheduled appointment.
If you are late for an appointment your session may be less than the scheduled duration. Please note you will need to pay the full amount in these circumstances.
If you provide us with a mobile number or email address a reminder message will be sent three days before your appointment. This is a courtesy reminder only. If for any reason you did not receive a reminder message and missed your appointment you will still need to pay the late/missed appointment fee.
If ever in doubt please contact us to confirm your appointment.
Frequency of Appointments
The number and frequency of appointments will be discussed with you by your practitioner. This will be based on their professional opinion once they have had an opportunity to understand your treatment needs and goals. In many circumstances it can be difficult to predict a person’s response to treatment and therefore the number of sessions they may require.
Your practitioner will discuss this with you prior to commencing treatment.
Confidentiality, Privacy and Record Management
Confidentiality and Privacy
Your treatment with Grow Kids Collective is confidential and private. This means we will not disclose the information you provide to us to third parties unless you consent for us to do so. It is important to note that there are limits to confidentiality in exceptional circumstances including when there is a risk to you or others, or if we are responding to a subpoena or warrant.
Your practitioner will discuss this with you during your first appointment and answer any questions you might have.
You can find full information about our approach to confidentiality, and the limits to this in our Privacy Policy.
Health Record Management
We will create and keep a Health Record for you which will record all relevant information relating to the treatment provided to you. We may also collect and store health information about you from third parties such as your doctor.
Your health records are managed and protected in accordance with the applicable state and federal laws. Health records are legally required to be stored for a number of years following the conclusion of your treatment with us. The details of this can be found in our Privacy Policy.
You are also able to request access to a copy of your Health Record. Please discuss this with your practitioner or our practice manager should you wish to do this at any time.
Nature of Services Provided and Emergencies
Nature of Services
All practitioners are fully qualified and registered physiotherapists. Prior to commencing treatment, your practitioner will discuss their proposed treatment approach with you and ensure you understand the rationale for the approach, including any identified risks.
Limitation to Services
Grow Kids Collective is a private provider of physiotherapy services. Treatment is provided via prearranged, scheduled appointments. Practitioners have limited availability for contact outside of schedule appointments.
Practitioners may not have an opportunity to respond to between session contact prior to your next appointment so this should not be relied upon for emergency matters. For emergency matters please contact the appropriate agencies using the details below.
Grow Kids Collective practitioners will only provide services that are within their professional capabilities, competence and role as a private provider of physiotherapy services. If treatment needs are identified that are outside of this scope, your practitioner will endeavour to assist you identify alternative suitable providers.
Emergency Contacts
Grow Kids Collective is not an emergency service. We are not able to respond to urgent or emergency matters and our communication channels (Phone, SMS, Fax, Email) are not monitored outside of standard business hours.
For urgent concerns or other emergencies please contact the appropriate emergency services:
Police, Fire, Ambulance (Emergency): 000
NDIS Cancellation Policy
If a participant needs to cancel a session, a minimum of 48 hours’ notice is required. Sessions cancelled within the 48-hour period may be charged a 100% cancellation fee, to be paid before the next scheduled appointment. If more than 2 consecutive sessions are missed the session time slot may be passed on to another participant.
Missed / Late Cancelled Appointments
Providing at least 48 hours notice to cancel an appointment helps us to keep your session costs down, maximises our availability to clients and minimises lost clinical time. Appointments missed or rescheduled without 48 hours notice will incur the full fee which you must pay prior to your next scheduled appointment.
If you are late for an appointment your session may be less than the scheduled duration. Please note you will need to pay the full amount in these circumstances.
If you provide us with a mobile number or email address a reminder message will be sent three days before your appointment. This is a courtesy reminder only. If for any reason you did not receive a reminder message and missed your appointment you will still need to pay the late/missed appointment fee.
If ever in doubt please contact us to confirm your appointment.